# Tookan Reviews **Vendor:** Jungleworks **Category:** [Route Planning Software](https://www.g2.com/categories/route-planning-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 163 ## About Tookan Tookan is a powerful off-the-shelf Delivery Management platform, which enables businesses to modernize their day-to-day delivery operations and slash overheads. It comes with a state-of-art technology suite, which facilitates seamless integration between delivery drivers and managers. Tookan gives complete control to the admin team to track real-time operations, providing a comprehensive overview of the efficiency and workload of the field force. Businesses have used Tookan to · Digitise Last-Mile Delivery Operations · Real-Time Fleet Tracking &Optimising Routes. · Integrate Tookan's API to automate the delivery operation · Managing Workforce Tookan equips admin and managers with a bird's eye view of all the business operations and helps in optimizing routes, allocating resources, and tracking agents and tasks seamlessly. For more information, please visit our website: www.jungleworks.com/tookan ## Tookan Pros & Cons **What users like:** - Users find Tookan to be **easy to use** , making logistics management seamless and efficient for various business needs. (8 reviews) - Users value the **customization options** of Tookan, enhancing its alignment with diverse operational needs and efficiency. (6 reviews) - Users appreciate the **reliable and intuitive delivery management** of Tookan, enhancing logistics and order tracking efficiency. (6 reviews) - Users appreciate the **excellent user interface and seamless integrations** of Tookan, enhancing productivity and collaboration. (5 reviews) - Users value the **real-time notifications** in Tookan, enhancing communication and coordination for efficient task management. (5 reviews) - Users commend the **reliability** of Tookan, highlighting its seamless logistics and user-friendly interface for efficient operations. (5 reviews) - Users praise Tookan's **responsive customer support** that enhances productivity and streamlines operations effectively. (4 reviews) - Driver Tracking (4 reviews) - Efficiency (4 reviews) - Efficiency Improvement (4 reviews) **What users dislike:** - Users express frustration over **poor customer support** , with delayed responses and unresolved issues leading to disappointment. (3 reviews) - Users find the **lack of flexibility** in Tookan's branding and customization options limits their overall experience. (2 reviews) - Users find Tookan's **limited customization** frustrating, particularly with branding and control over customer roles. (2 reviews) - Users criticize Tookan for its **limited functionality** , including unstable features and poor customer support experiences. (2 reviews) - Users find Tookan's **lack of flexibility in branding** disappointing, especially compared to competitors offering better options. (2 reviews) - Poor Customization (2 reviews) - Poor Reporting (2 reviews) - Users express frustration with the **poor customer support** from Tookan, highlighting slow responses and unresolved issues. (2 reviews) - Users report **software instability** with Tookan, facing bugs and unfulfilled promises that hinder their experience. (2 reviews) - Users report serious **technical glitches** with Tookan, including bugs, lagging maps, and unresponsive support. (2 reviews) ## Tookan Reviews ### 1. Tookan makes managing deliveries simple and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Keenway . | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Tookan?** I like that Tookan keeps everything organized in one place. For Keenway LLC, a final-mile delivery service, the platform makes it easy to dispatch orders, track drivers, and give customers real-time updates. It’s reliable, flexible, and works well for small businesses trying to scale without complications. The customer portal and live tracking features save us time and add a professional touch for our clients. **What do you dislike about Tookan?** I wish Tookan were more flexible with branding. They charge a significant amount for white-label customization, and as a delivery service, having a branded app for both customers and drivers makes a substantial difference. I used Shipday before, and they included branded apps at a much lower cost, which was great. That said, Shipday didn’t offer a full customer portal the way Tookan does, so Tookan still has the edge in overall functionality. **What problems is Tookan solving and how is that benefiting you?** Tookan solves the problem of having a professional-looking web app for delivery management. It gives Keenway LLC a platform that looks clean and modern while still being easy for drivers and customers to use. The customer portal especially helps us look polished and organized, which builds trust. It also helps us plan routes better and keep everything on track without needing multiple systems. ### 2. Really useful delivery management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kshitij G. | Associate Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Tookan?** The best part about Tookan is its flexibility in managing deliveries and tasks in real time. The dashboard is clean and easy to navigate, allowing me to assign jobs to drivers with just a few clicks. I really appreciate the live tracking feature, which helps both my team and customers know exactly where a delivery is at any given moment. The customization options for workflows and notifications mean I can adapt the platform to fit my exact needs without having to compromise on functionality. **What do you dislike about Tookan?** While Tookan is a strong platform, there are a few areas that could be improved. The initial setup can feel overwhelming due to the number of settings and options available, and it took me some time to fully understand all the features. Occasionally, the mobile app experiences minor sync delays in areas with poor internet connectivity. I also think the reporting dashboard could be made more visually intuitive with better data visualization options. That said, these are relatively small trade-offs considering the overall benefits. **What problems is Tookan solving and how is that benefiting you?** Tookan helps me manage deliveries and field tasks in one place, with real-time tracking and automated updates. It’s reduced errors, saved time, and improved customer satisfaction. ### 3. Sold on promises, delivered nothing **Rating:** 0.0/5.0 stars **Reviewed by:** Ye K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Tookan?** The sales rep was very responsive at first and the dashboard screenshots looked promising, giving the impression of a mature delivery-management platform. **What do you dislike about Tookan?** After payment Tookan admitted that the core feature they repeatedly promised — automatic delivery-fee calculation and display in WooCommerce checkout — is impossible. No usable integration was delivered in more than a month and the company refused a refund, citing “effort” instead of results. Complete misrepresentation, lost time and money. **What problems is Tookan solving and how is that benefiting you?** I hoped Tookan would solve B2B last-mile logistics by automating delivery-fee calculation, task creation and live tracking for multiple WooCommerce stores. Unfortunately, the promised automation never materialised, so no actual benefit was realised. ### 4. Total disappointment — Tookan is a nightmare to deal with **Rating:** 0.0/5.0 stars **Reviewed by:** Δημητρης . | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Tookan?** Nothing. The platform looks decent on the surface, but everything underneath is broken, unreliable, and unprofessional. There is literally no “best” — just a trap dressed like a service. **What do you dislike about Tookan?** Where do I even begin? The system is buggy, unstable, and full of false promises. They charged me, delivered nothing, and then ghosted me. Their support team is either nonexistent or just ignores you. Features like tracking, scheduling, reporting — all look good on paper but fail miserably in practice. It’s a pure scam dressed up as a SaaS platform. Stay away. **What problems is Tookan solving and how is that benefiting you?** Nothing. The platform looks decent on the surface, but everything underneath is broken, unreliable, and unprofessional. There is literally no “best” — just a trap dressed like a service. ### 5. Seamless and efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Maceo M. | Head of Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Tookan?** We have been working alongside Jungleworks for almost 5 years now. As a tech-based food delivery company, we rely on seamless logistics and efficient operations to keep our customers satisfied. Jungleworks has been an excellent partner in helping us streamline our delivery process with the intuitive and reliable Tookan platform. The driver app is user-friendly, making it easy for our team to navigate routes, manage orders, and communicate effectively. **What do you dislike about Tookan?** There have been a few bugs throughout the years, but for the most part they have been resolved in a timely manner. The other issue has been that the live map can lag at times, not showing a real-time location of any particular driver. **What problems is Tookan solving and how is that benefiting you?** -Live delivery tracking -Direct communication and updates to our clients -Client memory (Address, Phone #, Instructions, etc.) ### 6. Tookan is an excellent cloud-based Saas for streamlined workflows! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2025 **What do you like best about Tookan?** We made our business platform based on Tookan software as a Saas. Tookan has been a game changer for our business. Tookan's excellent user interface and its different features make managing the field workforce and collaborating with our teams a breeze. It has easy learning and our team quickly adapted. It automated our connection with our field staff and customers. With Tookan assigning jobs, tracking the delivery of service, and updating our customers is very seamless. These integrations saved us hours of manual work. Customer service has been responsive and helpful whenever we needed. Since implementing Tookan our productivity has significantly increased, and our workflow is much more organized. If you’re looking for a dependable, scalable solution to enhance your operations, I highly recommend Tookan **What do you dislike about Tookan?** It would be great if they frequently update their customers (businesses who use Tookan software as Saas) regarding the availability of new features and their functionality to help the business more. **What problems is Tookan solving and how is that benefiting you?** With Tookan assigning jobs, tracking the delivery of service, and updating our customers is more efficient and seamless ### 7. Overall Good Experience, but the customer and agent apps need attention for improvements. **Rating:** 4.0/5.0 stars **Reviewed by:** Asjid M. | Process Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Tookan?** The order management and tracking at one platform. Roles customization **What do you dislike about Tookan?** The confusing features and less customizaton flexibility. No control on customers and their roles assignment **What problems is Tookan solving and how is that benefiting you?** We are using Customer, Agent and Manager apps of Tookan by Jungleworks for our Orders Management and Tracking. It is a good experience using these apps, but the customer and agent apps need attention for updates and improvements according to latest use case requirements. We are also in contact with Jungleworks Customer support team for modification in our app and they were quite responsive and cooperative. The updates on the requirements from the Development Team and Customer support team needs to be fast. Many fields and toasts in apps need modification. ### 8. Creation of e-commerce website **Rating:** 4.5/5.0 stars **Reviewed by:** Praveen J. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Tookan?** Team was very good and efficient. They were able to create the domain and able to map the products. The team including Gurpreet and others are very helpful and were able to provide good guidance and suggestions. They are very strong in their technical and functional aspects. They were able to resolve the payment gateway issues in one or two days. I am very happy to be a part of that company and team. I am looking forward to work for different projects as well. Good luck team. **What do you dislike about Tookan?** Nothing about to say anything wrong and misleading for me. **What problems is Tookan solving and how is that benefiting you?** Products segregation and price analysis and promotion ### 9. Disappointing Support Experience **Rating:** 1.0/5.0 stars **Reviewed by:** Thanh Nhat T. | ECommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Tookan?** Tookan offers a comprehensive solution for managing delivery operations with an intuitive interface and robust features. The real-time tracking and route optimization tools have significantly improved our efficiency. However, the settings are quite limiting and lack flexibility, and there have been very few improvements over the more than 6 years I have been using the platform. **What do you dislike about Tookan?** The support experience has been extremely disappointing. I have submitted a ticket over 45 days ago and still haven't received any updates. My ticket status remains "NEW," and when I reached out via live chat, I was promised a response within 24 hours, which never happened. The lack of timely and effective support is frustrating and unacceptable. This is the first time in my life I’ve encountered a SaaS with such poor support. I will definitely consider switching to another service. **What problems is Tookan solving and how is that benefiting you?** The only effective feature I've found in Tookan is its real-time tracking. This aspect has been crucial in keeping tabs on our delivery agents and packages, ensuring transparency and accountability. It has allowed us to provide accurate ETAs to our customers and has significantly improved customer satisfaction. However, the reporting functionality has been a major letdown. Reports are slow to generate and often inefficient, which hampers our ability to quickly analyze performance and make informed decisions. This has been a significant drawback, affecting our operational efficiency and overall experience with the platform. ### 10. Great product, Good support **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian P. | Senior Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Tookan?** The tool is easy-to-use, provides multiple options for different use-cases and is able to align with our operating model quite well. We use this everyday, and is critical for our business. The Support team was good, Point of contact was engaging. It was easy to implement and integrate with our other systems. In case of any configuration or customization requirements, the team takes more time, but to an acceptable limit **What do you dislike about Tookan?** I don't see any downsides currently, as we are able to use it well for our use-cases. **What problems is Tookan solving and how is that benefiting you?** Tookan is solving a problem of visit coordination, optimization and tracking of my sales team members. ### 11. Best logistics/ delivery app **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Tookan?** We have been using to Tookan for our deliveries for over 5 years and all I can say is that it's reliable, easy to use for logistics **What do you dislike about Tookan?** Nothing really, it's still the best delivery app **What problems is Tookan solving and how is that benefiting you?** - Timely delivery - Tracking delivery personnel - Record keeping of deliveries ### 12. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Hadi E. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Tookan?** Good to use easy and can be be for several business models **What do you dislike about Tookan?** Should be customized per company logo while tracking from client **What problems is Tookan solving and how is that benefiting you?** Be a white label ### 13. OK software, poor service **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Tookan?** A great number of features. Basically, it should cover any delivery scenario once you understand how it works. **What do you dislike about Tookan?** High learning curve and implementation time. Poor customer support does not help. Convoluted pricing - key features are offered as add-ons so you need to figure out your actual usage and costs before the actual implementation. **What problems is Tookan solving and how is that benefiting you?** I was a countultant to an organic shop that made deliveries to its wholesale and retail customers. We used Tookan for almost a year to plan deliveries and notify customers via messages on the upcoming deliveries. Before that the process was organized with Google Maps and robocalls. Tookan helped with quicker route optimization and better communication with the customer (message with 90% deliverability rate instead of a call that may not go through). ### 14. Very happy customer. **Rating:** 5.0/5.0 stars **Reviewed by:** Andre F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Tookan?** Very simple to use, can learn its functions quickly. **What do you dislike about Tookan?** Can't think of any downsides that I have discovered so far. **What problems is Tookan solving and how is that benefiting you?** Keeping an eye on my drivers locations, taking away the burden of me having to ring and tell my drivers where to go and what to do, Tookan automates all the jobs and keeps me notified. ### 15. Unprofessional Company **Rating:** 0.5/5.0 stars **Reviewed by:** Arpanjot S. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Tookan?** They've got a good piece of software, but poor management. **What do you dislike about Tookan?** Unprofessional people with no understanding of what a "contract" means. We've been a very long customer of them for almost 4 years, and we have a signed contract with them specifying the renewal terms and conditions for our renewal, like any other SAAS. Out of sudden, they decided to bill us for a hefty amount for renewal, which was no where mentioned in the contract during signup., the increase is more than 20X. I would have been happy to pay them the increased price too, provided this clause was mentioned in the contract during signup. This was no where mentioned on the contract, and the contract clearly defined our renewal charges too. They are choosing not to honour it and are trying to extract as much revenue possible from a particular client- in this case myself. Their account managers were made aware of this contract, however, they turned a blind eye on this. We've almost spent about $2000 on them, and they suddenly decided to charge us more, despite a valid contract stating renewal terms. Their sales rep gave us a certain feature, free of charge and mentioned it in the email, that it would remain free for as long as we are a customer. They have now decided us to charge for that too! **What problems is Tookan solving and how is that benefiting you?** Trying to solve delivery problem for our cloud kitchen. ### 16. Dependable and cost-effective software **Rating:** 4.5/5.0 stars **Reviewed by:** Verny R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Tookan?** The web dashboard is really trustworthy. We cannot even recall last time service was down or had any issues. This software allows you to run your dispatch operation smoothly without having to pay thousands of dollars to make it happen. It works just as advertised, we have had it for years and are not planning on leaving. **What do you dislike about Tookan?** So far we are really satisfied and just expect seeing more products and apps coming from Tookan in the feature, When it comes to dispatching software, it is certainly the way to go. **What problems is Tookan solving and how is that benefiting you?** Efficiencies: It allows you to get rid of in paper time consuming day to day activities to focus on your core business Call Center: It allows you to reduce the number of call center agents and ensure customers get a timely fullfillment of their issues. ### 17. Best Cost Effective Route and Delivery Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Tookan?** I have been with the Tookan Team for the last 5 years and am very satisfied with the platform. We started with them with 200 orders/month now we are at 25,000 orders/month. We can run our dispatch operation smoothly. The best thing about Tookan is not only their solution and features they also have good Support Managers. My Manager ( Mr. Laddy Takyar ) is helping with me every aspect of the requirements promptly. Their system is easy to use and easy to implement for the business, drivers, and managers. and their integration system adapts to third-party integrations very easily. In Paraguay, I am the best service but without a doubt, the technology Tookan provided me made it possible to develop new businesses. All the best team Tookan keep creating new features !!! **What do you dislike about Tookan?** So far I am satisfied with the Tookan Team. Please keep releasing the new features in a short span. **What problems is Tookan solving and how is that benefiting you?** I was facing the issue with Routes and tracking the agents. Also, we can generate the reports easily through the system. ### 18. It is a nice Delivery system **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Tookan?** The fact that i can track, Parcels online **What do you dislike about Tookan?** it can get complex now, otherwise it is a good platform **What problems is Tookan solving and how is that benefiting you?** Last mile delivery tracking ### 19. Easy to use, and support my business in an amazing way **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Tookan?** Tookan help my team monitor all deliveries and agents. Easy to use and reliable so far. **What do you dislike about Tookan?** So far its all working as promised but apparently due to the different nature of my business (car deliveries). I need to adjust SOPs for agent during pickup and drop off vehicles. **What problems is Tookan solving and how is that benefiting you?** Tracking and monitor active agent in Tookan help us monitor the operations ### 20. Wonderful experience **Rating:** 5.0/5.0 stars **Reviewed by:** Syed I. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Tookan?** BestTookan can be easily scaled to meet the needs of growing businesses. It uses industry-standard security measures to protect your data. Tookan has a proven track record of uptime and reliability. Also they offers a variety of pricing plans to fit any budget. Tookan lets you track the location of your vehicles in real time, set geofencing boundaries, and receive alerts if vehicles go outside of these boundaries. Customer support is the very attractive part in Tookan **What do you dislike about Tookan?** In the past 3 years we havent got anysuch dislikes. We are satisfied with the responce and the support we are getting from the team **What problems is Tookan solving and how is that benefiting you?** Streamline my delivery operations: Tookan helps me to automate tasks, track progress, and get real-time visibility into my delivery operations. This saves me time and money, and it helps me to improve customer satisfaction. Reduce errors: Tookan helps me to reduce errors in delivery by providing accurate tracking information and notifications. This helps me to avoid lost or damaged goods, and it improves customer satisfaction. Optimize my routes: Tookan helps me to optimize my routes and schedule deliveries more efficiently. This saves me money on fuel and labor, and it helps me to reduce the carbon footprint of my business. ### 21. Tookan platform is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Tony R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Tookan?** Tookan has literally been a life changer for me personally as well for my team. It was a very easy transition from our old software. Integration was simple. Customization and free add-ons are great. My company provides 24hr service and we use the platform daily. We've never had any outages and most important it's efficient. Customer support has been responsive and are a pleasure to work with. **What do you dislike about Tookan?** I can honestly say there nothing I don't like about Tookan. **What problems is Tookan solving and how is that benefiting you?** Dispatching and keeping track of deliveries and delivery agents. ### 22. Awesome service to keep clients posted on their delivery status **Rating:** 5.0/5.0 stars **Reviewed by:** Claire G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Tookan?** We have been working with delivery contractors for our products but have had to manually alert clients on delivery status call drivers when clients ask for an update. With Tookan, not only are clients given their own tracking link but o can also see where drivers are. The onboarding team was super helpful in getting me setup and assisted me along the way. Thank you, Tookan! **What do you dislike about Tookan?** They don't have apartment numbers yet for US addresses, sometimes the driver app crashes. **What problems is Tookan solving and how is that benefiting you?** Communicating with my clients who are receiving deliveries. ### 23. Solid Solution with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Tookan?** I've been using Tookan for a while now and overall, it's a reliable platform for managing deliveries and logistics. The interface is intuitive and streamlines many of the day-to-day operations which saves time and effort. One of the standout features for me is the real-time tracking, which keeps both our team and our customers informed. The automation features are handy too, and they help to reduce manual input, thus minimizing errors. **What do you dislike about Tookan?** As with any software, there are areas for improvement. Customer support can sometimes be slow to respond, and there have been a few instances where I've had to find workarounds for features that aren't as flexible as I'd like them to be. **What problems is Tookan solving and how is that benefiting you?** Tookan has addressed some key challenges in the logistics and delivery sector that we previously grappled with. Efficiency in Operations: Before Tookan, coordinating multiple deliveries in a day was a logistical headache. The platform's scheduling and route optimization features have significantly reduced the time spent planning and rerouting. This means more deliveries in less time for us. Customer Transparency: The real-time tracking feature has been invaluable. Customers no longer need to call us asking where their delivery is; they can simply track it themselves. This not only reduces the burden on our customer service but also improves the overall customer experience. Reduced Human Errors: Automation is key in today's fast-paced environment. Tookan's automation features, from dispatching to delivery confirmation, ensure fewer mistakes. We've seen a notable drop in delivery-related complaints since implementing Tookan. Streamlined Communication: Communication between our drivers, dispatchers, and customers used to involve multiple platforms and devices. Tookan centralizes this, making the flow of information smoother and reducing misunderstandings. While Tookan has solved many of our delivery and logistics challenges, we continue to look forward to its enhancements and updates to further refine our operations. ### 24. Happy Courier firm from Northern Europe who use Tookan **Rating:** 4.5/5.0 stars **Reviewed by:** Vesa J. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Tookan?** We are a courier company based in Finland, Northern Europe. We specialise in the transport of medicines. That means we transport medicines from pharmacies to customers' homes or make deliveries to nursing homes. We started our business in 2016. Initially we developed our own software, but we quickly switched to using the Tookan app because it had exactly the features we needed. We have been very happy with the software. We will continue to use Tookan in the future and would highly recommend it to anyone in the same business. It is very easy to use! **What do you dislike about Tookan?** We have hardly any bad experiences. It's only within the EU that it's important that the data is within the EU area and we're interested in how we can get the data to stay within the EU in the future. **What problems is Tookan solving and how is that benefiting you?** We use it to Last mile deliveries and it helps us a lot. ### 25. Cost Saving Technonogy Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Tookan?** Tookan has afforded our business a substantial cost savings allowing us to run our operations very lean with minimum staff. **What do you dislike about Tookan?** My only drawback is that I wish it was more customizable. **What problems is Tookan solving and how is that benefiting you?** We are able to manage our fleet with ease which in turns frees up our time for more revenue generating activities. ### 26. Fast response times **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Tookan?** The personal account manager is the best thing. I can contact them on WhatsApp, and they will get any issues dealt with. **What do you dislike about Tookan?** There are certain bits of functionality that my company needs that have never been built. **What problems is Tookan solving and how is that benefiting you?** It allows me to assign delivery jobs to my fleet of drivers. ### 27. Great platform good support **Rating:** 4.5/5.0 stars **Reviewed by:** Mosab Z. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Tookan?** The platform has all what we need to manage our last mile delivery, veey easy and reliable apps **What do you dislike about Tookan?** I would if they have task pricing and agent earnings at the same time And have advanced settings for return process **What problems is Tookan solving and how is that benefiting you?** Track our KPIs , they us the ability to export all our data as CSV file ### 28. Valuable tool **Rating:** 4.0/5.0 stars **Reviewed by:** Glenn L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Tookan?** I have been using Tookan for 2 years now. It has saved so much time and has dramatically increased my customer satisfaction. I would highly recommend. **What do you dislike about Tookan?** I felt for a while I got some generic customer service emails but they do remain very responsive to everything. **What problems is Tookan solving and how is that benefiting you?** Assists with managing a deliver team and optioning the route. ### 29. Awesome software and very easy to use and learn **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Tookan?** able to track drivers and riders even when not logged in **What do you dislike about Tookan?** The ability to use two maps at once during dispatch. **What problems is Tookan solving and how is that benefiting you?** Tookan solves our last mile delivery from restaurants to customers ### 30. Tookan Rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Tookan?** Simple easy to use interface, good support **What do you dislike about Tookan?** The maps sometime have issues auto filling addresses **What problems is Tookan solving and how is that benefiting you?** Efficeient allocation of resources and communicating with customers ### 31. Great product & good service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Tookan?** It's a one-stop solution as it deals with all the complexities and is a very vast tool. It is easy to use & has a lot of integration with various portals. **What do you dislike about Tookan?** Some use cases are complex & it's difficult to make them work on iy **What problems is Tookan solving and how is that benefiting you?** It's easier and cheaper method to just plug and play with your ordering platform if you do not have the time or the budget to assemble a team to work on the DMS platform ### 32. Why Tookan works for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Sean H. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Tookan?** Blog Title: 5 Reasons to Use Tookan for Your Delivery Operations We have been using Tookan for our delivery operations for the past few months, and we've been thrilled with the results. 1. The add-ons provide several useful and intuitive capabilities that have evolved into additional revenue lines and competitive business opportunities. 2. Tookan provides flexibility and presents less operational overhead than other app platforms for start-up costs thus far. 3. Our current road map projects a relationship with Tookan to continue into the next 28-24 months as we scale our operations. 4. We have not found a suitable market alternative that provides these functionalities with the API and webhook configurations. 5. Overall, we've been pleased with the results we've seen from using Tookan and would highly recommend it to anyone looking for a delivery solution. **What do you dislike about Tookan?** Overall, we have been pleased with Tookan. It is a best practices platform that has helped us manage our business more effectively. Our understanding of future scalability requirements will determine how we use Tookan in the future; can Tookan scale with our business is our only unknown at this point, but we are still n our early stages. So far, it has done a fantastic job of handling our logistics. **What problems is Tookan solving and how is that benefiting you?** Tookan's delivery management system is a versatile and powerful tool that manages our current business operations. The features like driver onboarding, proof of delivery, and geo-fencing, have allowed us to o streamline our deliveries and ensure that every order is fulfilled as expected. The add-ons have greatly enhanced our operational needs, including driver safety enhancements which our critical to our core business model. ### 33. Efficient tool with efficient Price **Rating:** 5.0/5.0 stars **Reviewed by:** Hatem s. | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Tookan?** Tookan is giving you a variety of last mile options that is suitable for all level of business starting from start up to enterprise levels. you will find all your needs and pay according to your requirments. Just use the extensions your need in your business and start working soon. **What do you dislike about Tookan?** Tookan is amazing tool and I am using it since 2018 and nothing is not good till now. **What problems is Tookan solving and how is that benefiting you?** Tookan helps me in our deaily deliveries. We can manange our drivers easily and track the delivery of our shipments. Also our customers are able to track their shipments. ### 34. Great solution for fleet management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Tookan?** The flexiblity and the support in general are great. **What do you dislike about Tookan?** Depending on your use cases, the workaround to make it work can take several steps. **What problems is Tookan solving and how is that benefiting you?** Currently we are able to service all of our clients in an efficient way and that has helped us grow the company. ### 35. Fast efficient service for last mile management of deliveries **Rating:** 5.0/5.0 stars **Reviewed by:** Meyoma R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Tookan?** As a startup Tookan fits our business need of a solution quite capable of supporting our last mile deliveries to our customers via our portal. We have fiound flexible and easy to use, with our partners and delivery drivers **What do you dislike about Tookan?** We have found it to be easy to intergrate with our workflow, and look forward to developments that would extend its use across other business areas. **What problems is Tookan solving and how is that benefiting you?** Last mile delivery with ease at it intergartes with Yelo ### 36. Good tool to optimize your delivery **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Tookan?** The diffrent ways to send the task help a lot the deliveries, you can control your diffrent teams and make your delivery fast **What do you dislike about Tookan?** I think is fine, at this moment i haven't found something wrong whit the tool **What problems is Tookan solving and how is that benefiting you?** The way that ypu have the control of ypur delivery Boys, because before tookan we send the task only with a luck of the delivery boy were we think he is ### 37. Tookan does everything I need to do **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Tookan?** Calculate optimal route & allocating drivers **What do you dislike about Tookan?** No Australian support, link with shopify is fulfilment & not all orders are deliveries **What problems is Tookan solving and how is that benefiting you?** Calculates route easily & allocates drivers ### 38. Versatile **Rating:** 5.0/5.0 stars **Reviewed by:** Zeeshan Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Tookan?** Very easy to navigate. We were able to make multiple tiers based on our vendors needs. Zero downtime so far. Fairly priced. **What do you dislike about Tookan?** Nothing to date. They always do regular upgrades and with the new ticketing system, all concerns get addressed promptly lol lol lol **What problems is Tookan solving and how is that benefiting you?** Auto dispatching has been working wonderfully for us. Almost no need for an actual full time dispatcher which are hard to find anyway. ### 39. Last mile Integration with Ecommerce solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sami K. | Technical Lead IT , Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Tookan?** reason why tookan 1:Proper documentation. 2:Easy integration. 3:supportive team 4:quality training team and material 5: good response time and many more good feature **What do you dislike about Tookan?** I do not dislike it, but my suggestion would be to continue the great efforts to make the product more user friendly **What problems is Tookan solving and how is that benefiting you?** Helping to achieve the dreams of smooth delivery ### 40. easy to navigate and quick access **Rating:** 5.0/5.0 stars **Reviewed by:** Mheljohn P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Tookan?** easy to navigate and quick access on the contractors **What do you dislike about Tookan?** Nothing, since it's useful and easy access **What problems is Tookan solving and how is that benefiting you?** easy to navigate and quick access to contractors ### 41. Great company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Edgar C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Tookan?** Tookan has helped us greatly in our core business by tracking drivers. The API library is vast and has allowed us to easily integrate different services to our own. **What do you dislike about Tookan?** The reporting and setup could be a bit easier **What problems is Tookan solving and how is that benefiting you?** Tookan is helping us track our deliveries and offer order relief for our customers ### 42. Tookan App Review **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Tookan?** Tookan has improved our efficiency by providing visibility of our couriers, helped in route mapping as a result and, in turn, shortened the turnaround time for customer deliveries. **What do you dislike about Tookan?** The map on the Tookan app does not have many of our customer locations. It would be great if it would incorporate google maps instead. **What problems is Tookan solving and how is that benefiting you?** We had a considerable problem tracing our agents' whereabouts and route mapping. With tookan the customer can get alerts of his purchases, and we can also measure the efficiency of each of our riders. ### 43. Simple, Easy and faster deployment time **Rating:** 5.0/5.0 stars **Reviewed by:** Jayesh J. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Tookan?** Deployment time and simplicity. Been using tookan for 3 years and never had to thinknif any other alternative **What do you dislike about Tookan?** Nothing as such. Its a good platform for start ups in delivery business **What problems is Tookan solving and how is that benefiting you?** Hyperlocal delivery ### 44. Cool and useful **Rating:** 4.5/5.0 stars **Reviewed by:** Davide D. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Tookan?** in our company we use this tools from a lot of years it is very convenient and useful. we are determined to continue using it. We love you TOOKAN **What do you dislike about Tookan?** Maybe user experience and graphic interface can be improved, we are at the end of 2022 so some UI can be changed now **What problems is Tookan solving and how is that benefiting you?** check and track our rider all of the country the best solution to chat and check what rider do and where they go Track their time and our delivery so is great really ### 45. An amazing delivery management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Tookan?** User-friendly, affordable, reliable, good customer service, a great delivery management platform indeed. **What do you dislike about Tookan?** Some essential features require further payment such as AWB implementation **What problems is Tookan solving and how is that benefiting you?** A comprehensive delivery management platform ### 46. Great delivery **Rating:** 4.5/5.0 stars **Reviewed by:** Asit K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Tookan?** Tookan is good feature rich pack for manaing delivery staff. Easy to use **What do you dislike about Tookan?** Auto routing is additional pay, it should be available in basic package **What problems is Tookan solving and how is that benefiting you?** Delivery ### 47. Great Product and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Tookan?** Tookan has been a great product that is very customizable and functions well under high volume. The templates and settings make it very easy to work with the product to fit your unique use case. Both the dashboard and Agent App function really well, the documentation is great and if you have any questions, support is very responsive. **What do you dislike about Tookan?** The analytics dashboard has a lot of useful data and works great, I just wish it had a few more options for customization. **What problems is Tookan solving and how is that benefiting you?** We use Tookan to provide delivery services for a network of restaurants. **Official Response from Harpreet Singh:** > Thank you so much for your valuable feedback. ### 48. Really helpfully, it’s really intuitive and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Gerente de Trade y Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Tookan?** Desing, ux experience and it's intuitivity It's really helpfully as complementary for yelo. We use it everyday and we do not have problems with it. It can be compare with the best last mile solutions. **What do you dislike about Tookan?** Mailling has to be changed step by step, there's no an option to translate everything into spanish. There is a bug when we create the template for drivers. The deivery chrges has to be shown at first. **Recommendations to others considering Tookan:** Tookan is a really helpfully tool to develop a last mile business. **What problems is Tookan solving and how is that benefiting you?** Last mile tasks, delivery tasks and following live orders. We use it woth yelo and both works better together. In Bolivia it's really necessary to have a tool with nice live maps and tookan works perfectly. ### 49. Informative, Helpful, Concise, Attentive **Rating:** 5.0/5.0 stars **Reviewed by:** Karolann N. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Tookan?** I love that Ankita Bhardwaj follows up regularly to make sure we are using the product to our full advantage. I regularly use the app for GPS tracking of my contractors and their tasks. It helps keep me organized so I'm not constantly emailing, calling, and texting contractors trying to find out where they are or how they are doing. **What do you dislike about Tookan?** If there is a way, I haven't figured it out yet, but once I've created a task there is no way to go in and add another delivery/pick up point or transfer individual points to other agents without deleting the entire task and creating new ones. The manager app doesn't allow me to change the address of deliveries or pick-ups. **What problems is Tookan solving and how is that benefiting you?** Collections of receipts with pictures from contractors Tracking deliveries on a map Tracking contractors on a map I can focus on other business items and not be distracted with constantly needing to contact contractors ### 50. It’s been a good 1 year partnership. **Rating:** 4.5/5.0 stars **Reviewed by:** Neelanjoy S. | Operation Manager( Field Ops), Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Tookan?** Speed, Ease of operating the app, accuracy, data flow and data storage or data management. **What do you dislike about Tookan?** Customisation comes at a high price. It should come at lower price for existing customers **What problems is Tookan solving and how is that benefiting you?** Task Management, Network Distribution for last mile logistics. GMap Mappimg against each customer and Time Scheduling and Completing **Official Response from Marketing Team:** > Thankyou so much for your valuable feedback. ## Tookan Discussions - [why cant one implement local payment gateways?](https://www.g2.com/discussions/why-cant-one-implement-local-payment-gateways) - 1 comment, 1 upvote - [How do I get my refund](https://www.g2.com/discussions/how-do-i-get-my-refund) - 1 comment, 1 upvote - [What are the defining features of Tookan?](https://www.g2.com/discussions/what-are-the-defining-features-of-tookan) - 1 comment - [View Tookan pricing details and edition comparison](https://www.g2.com/products/tookan/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+04%3A32%3A28+-0500&secure%5Bsession_id%5D=94aad873-9b75-4405-b6ff-ec938d6efb39&secure%5Btoken%5D=2e2701ac665b893373a6144db4e988ef767974a9b06ad466f884c14c9c50fc3f&format=llm_user) ## Tookan Integrations - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Tookan Features **Routing** - Master Routing - Default Routes - Route Assignment **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Vehicle Tracking** - Locations - Fuel Consumption - Inventory - Geofencing **Dispatching** - Route optimization - Auto dispatch - Order management **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Customer portal** - Status updates - Real-time driver tracking - Customer communication - Customer feedback - Delivery customization **Optimization** - Priorities - Real Time - Dynamic Routing **Analytics** - Vehicle Performance - Driver Performance - Cost **Driver tools** - Proof of delivery - Onboarding - Adaptive deliveries **Analytics** - Performance - Time & Costs - Productivity **Analytics** - Vehicle Performance - Driver Performance - Costs **Reports** - Delivery metrics - Driver rating **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Generative AI - Fleet Management** - Text Summarization ## Top Tookan Alternatives - [Onfleet](https://www.g2.com/products/onfleet/reviews) - 4.6/5.0 (137 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) - 3.8/5.0 (943 reviews) - [Shipsy](https://www.g2.com/products/shipsy-shipsy/reviews) - 4.5/5.0 (157 reviews)